SM
Stanley M

1 reviews | Active since Oct 2012

15 May 2025, 09:37

Outstanding Service!

My name is Stanley Mahlangu, I have a niece who is a dependent member @ Umvuzo Health scheme. She was admitted in Hospital and there were invoices that were not settled by the scheme, and we ended up visiting the offices of Umvuzo health @ Pretoria on Lynwood Road.

We were assisted by Khutso who a team leader. Yeer! I have never seen so much passion and patience from a person. This gentleman is cut out for helping people. He went an extra mile of spending exactly 1h37m32sec with us going through our account to try and resolve the issues. He guided us on what to do on the outstanding invoices and assisted us on what he could where he had the capacity. He sorted other matters on the spot for us.

Khutso deserves a proper recognition by Umvuzo and this is the skill and talent that needs to be natured.

This is a 5 star service!!!!

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Replies (1)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply15 May 2025, 09:42
Official
 Dear Stanley,

Thank you for sharing your exceptional experience with Khutso.

It's wonderful to know that he went above and beyond to resolve the issues with your niece's hospital invoices, taking the time to thoroughly understand and address your concerns. 

We're grateful for your feedback and for choosing Umvuzo Health Scheme.

Kind regards,
Umvuzo Health