AS
Annette S

1 reviews | Active since Jun 2018

04 Sept 2024, 21:38

Not recommended at all.

I don't know why you pay so much for a medical aid but yet the reject your claim for a hospital stay, they were slow with the authorisation process for a longer stay, I had problems getting my scan approved, now I get bills where I have to pay for my own hospital stay, physio and the rest is probably yet to come as well they are just paying for 2 days. I am taking this up with the medical council as I don't even receive a reply from the lady at the authorisation department. I have been with them for years now but when you really need them while i was tested for cancers and everything you might as well have no medical aid because all you get is bills.

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Replies (2)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply09 Sept 2024, 08:33
Official
Dear Annette Schoultz
 
We acknowledge receipt of your complaint and apologise for your negative service experience.
 
Our Service Consultant will contact you shortly to get more details of your query.
 
Regards
Umvuzo Health
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply11 Sept 2024, 10:31
Official
Dear Annette Schoultz 

After your recent interaction with our agent and the receipt of the necessary information, we will reprocess your claim and include it in our next scheduled payment run. 

Regards
Umvuzo Health