DW
Dudley W

1 reviews | Active since Sept 2025

18 Sept 2025, 13:22

NOT PAYING CHILDS PSYCHOLOGIST BILL!!!!

My child had to go to Psychologist, I phoned and Umvuzo said I have enough funds and she can see any Psychologist.

So she went for 2 sessions, but when Umvuzo had to pay, they said it was declined because the code is for EDUCATIONAL PSYCHOLOGIST. And it happened to me previously with an operation I had, when it comes to pay, the decline payment. It seems to me that Umvuzo is creating al kinds of RED tape, not to pay! I am verry disappointed in them.

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Replies (1)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply18 Sept 2025, 13:32
Official
Dear Dudley

Thank you for your feedback. We truly appreciate you taking the time to share your experience.

A consultant will be reaching out to you shortly to assist further and ensure your concerns are addressed promptly and effectively.

Regards,
Umvuzo Health