DW
Dudley W
1 reviews | Active since Sept 2025
18 Sept 2025, 13:22
NOT PAYING CHILDS PSYCHOLOGIST BILL!!!!
My child had to go to Psychologist, I phoned and Umvuzo said I have enough funds and she can see any Psychologist.
So she went for 2 sessions, but when Umvuzo had to pay, they said it was declined because the code is for EDUCATIONAL PSYCHOLOGIST. And it happened to me previously with an operation I had, when it comes to pay, the decline payment. It seems to me that Umvuzo is creating al kinds of RED tape, not to pay! I am verry disappointed in them.
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Replies (1)Umvuzo Health Medical Scheme's replyOfficial
18 Sept 2025, 13:32Dear Dudley
Thank you for your feedback. We truly appreciate you taking the time to share your experience.
Thank you for your feedback. We truly appreciate you taking the time to share your experience.
A consultant will be reaching out to you shortly to assist further and ensure your concerns are addressed promptly and effectively.
Regards,
Umvuzo Health
Regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply18 Sept 2025, 13:32
Official
Dear Dudley
Thank you for your feedback. We truly appreciate you taking the time to share your experience.
Thank you for your feedback. We truly appreciate you taking the time to share your experience.
A consultant will be reaching out to you shortly to assist further and ensure your concerns are addressed promptly and effectively.
Regards,
Umvuzo Health
Regards,
Umvuzo Health
