KR
K R

1 reviews | Active since Sept 2020

07 May 2024, 09:26

Not happy with the service at all .

I got pre authorization for dental for my son . Just a day before procedure take place , the authorization was recalled . I tried to raise it with an independent body , to date no respond. My wife she developed Lipoma , she went to two different specialist to have it removed . Again the very same medial aid do not cover . It leaves a man with a questions ???. Recently I bought medication over the counter , the claim went through , then rejected again . You submit quotes , no reply ... YAAA NE

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Replies (3)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply07 May 2024, 09:48
Official
Dear K Ramphabana

We acknowledge receipt of your complaint and apologise for the negative service experience.

Our service consultants will contact you shortly to get more details on your query

Regards
Umvuzo Health
KR
K R's update19 Sept 2024, 15:05
Reviewer Update
Umvuso - someone responded to my complaint, and requested further reference . The relevant reference were submitterd. I have not received any further communication since ... YAAAA , such service
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply27 Sept 2024, 12:55
Official
Dear K Ramphabana 

Our consultant reached out to you and provided alternative options for working with your treating doctor regarding the requested procedure and its potential approval. 

Regards
Umvuzo Health