NO COMMUNICATION REGARDING URGENT AUTHORIZATION UPON FOLLOWING UP WERE INFORMED THAT AUTHORIZATION WAS NO APPROVED

I sent in a urgent request for authorization on Friday the 18th of October Wisdom teeth that can not be removed in the dental rooms and needs to be removed in theatre. It was required I send the e-mail with the codes that will be used along with the motivation from the doctor. Which I did. We received a sms on Monday 21 October that the request is Pending. Since the possible urgent operation was scheduled for 22 October, we followed up after hearing nothing once again from the medical aid. Upon this call we were informed that it will not be covered by the medical aid even with a urgent request from our Dentist. This is pathetic service! If something is urgent and needs urgent authorization, the medical aid at least needs to let the members know! Not even covering infection and painful procedures to help members. It's just not covered, if you want medical aid covering medical procedures and provide feedback, rather check HelloPeter first before signing up!