LE
Lorraine E
1 reviews | Active since Jun 2019
07 Jul 2025, 10:33
No communication Double Standards
Umvuzo I'm sorry to always going via hellopeter.com to reach you but that's the only way I can be in contact with you very fast cause your customer care is useless
My problem is that I always got Omiflex on my cronical prescription for years now every month but yesterday it was rejected cause according to the pharmacy you only pay for 90 tablets a year.
Why now all of a sudden?
Plus I don't understand if you only pays for 90 tablets a year why did I already received 30 x 6 (January till June 2025)?
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Umvuzo Health Medical Scheme's replyOfficial
07 Jul 2025, 17:55Dear Lorraine,
We sincerely apologize for the inconvenience caused.
We have submitted your prescription to Mediscor, our service provider, for authorization. Once the authorization process is complete, one of our service consultants will contact you with feedback.
Thank you for your patience and understanding.
Kind regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply07 Jul 2025, 17:55
Official
Dear Lorraine,
We sincerely apologize for the inconvenience caused.
We have submitted your prescription to Mediscor, our service provider, for authorization. Once the authorization process is complete, one of our service consultants will contact you with feedback.
Thank you for your patience and understanding.
Kind regards,
Umvuzo Health