No authorisation Response May be Life Risking

As a specialist healthcare provider I am dismayed by the service my patients are receiving from this scheme. My patient has had multiple life threatening events that can be prevented by a hysterectomy. She has been admitted twice with life threateningly low haemoglobin levels requiring blood transfusion. She may possibly progress to cancer as this pre-malignant. I have been asked to send Pap smears and motivation forms on more than one occasion and have received no feedback.

One spends two hours on average trying to not listen to music. We would much rather speak to consultants to find a solution that would save this patient's life.

We have not received a single response with an authorisation code or even rejection in order to know how best to next help this patient. Her livelihood and pay is being compromised as she can't work when she loses so much blood and becomes weak.