1 reviews | Active since Jan 2013
My husband was forced to be discharged from hospital without a diagnosis.
I feel this Health Medical Scheme is a ****, on the 24th Dec 2023 my husband went to Dr SK Matseke memorial hospital, he was feeling a severe pain on his left hip, he was admitted on the very same afternoon. The 1st Dr that saw after his admission referred him to a specialist just few days after he was admitted. Then that specialist Dr suggest an MRI, we waited for the medical aid authorisation since then, while my husband was still suffering from the pain , all he was give from day one was just pain killers. Then 12 days later the hospital said to him they have to discharge him because the Medical aid had declined everything without a proper explanation.Even the medication that was prescribed to him he had to pay them cash. He is still is a very severe pain on his left hip and medical aid doesn't care, he has been with them for 3 years and this was the 1st hospitalization ever but they declined to help him. I'm beyond disappointed 😞 My question to them is what now, who is going to pay the hospital bill while he was discharged without diagnosis? And he is still in pain, are they waiting for him to die? Them explain themselves afterwards? Will I be interested to listen to them? Someone please say something my husband is I'm pain 😢
We are deeply sorry to hear about the distressing situation your husband is going through. Your concern is of the utmost importance to us, and we want to assure you that we are taking immediate action to address this matter.
We apologize for the hardship your husband is facing and appreciate your patience as we work to rectify this situation urgently.
Umvuzo Health Team
We are deeply sorry to hear about the distressing situation your husband is going through. Your concern is of the utmost importance to us, and we want to assure you that we are taking immediate action to address this matter.
We apologize for the hardship your husband is facing and appreciate your patience as we work to rectify this situation urgently.
Umvuzo Health Team
We have been calling you on the number provided in your complaint in order to get more information to resolve your complaint, however it is not answered.
We have been calling you on the number provided in your complaint in order to get more information to resolve your complaint, however it is not answered.
We confirm that as per our telephonic conversation that all necessary information had been received and the request approved.
Please do not hesitate to contact us should you require further assistance in this regard.
Regards
Umvuzo Health
We confirm that as per our telephonic conversation that all necessary information had been received and the request approved.
Please do not hesitate to contact us should you require further assistance in this regard.
Regards
Umvuzo Health
