NK
Nompumelelo K
1 reviews | Active since Jun 2018
06 Sept 2024, 14:59
******** Membership Suspension and horribleService
Despite being told on Tuesday that the medical aid suspension was a system error on your side and would be resolved within 10 minutes, no one called back, and the issue remains unresolved. Today, I was given a number for a billing agent that doesn’t work, and then I was left on hold for 30 minutes without any assistance.
This is unacceptable. I demand immediate reinstatement of my membership, a clear explanation of why it was suspended, and a formal apology. If this is not resolved immediately, I will escalate this matter further.
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Replies (2)
Umvuzo Health Medical Scheme's replyOfficial
09 Sept 2024, 08:55Dear Nompumelelo Khanyile
We acknowledge receipt of your complaint and apologise for your negative service experience.
Our Service Consultant will contact you shortly to get more details of your query.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply09 Sept 2024, 08:55
Official
Dear Nompumelelo Khanyile
We acknowledge receipt of your complaint and apologise for your negative service experience.
Our Service Consultant will contact you shortly to get more details of your query.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's replyOfficial
10 Sept 2024, 10:50Dear Nompumelelo Khanyile
We have received your complaint and are keen to address it promptly. However, our attempts to reach you have been unsuccessful thus far.
To ensure we can effectively resolve the matter, could you please confirm the best means of contact and a convenient time for us to reach you? Please reply with your preferred contact information, or alternatively, provide us with a contact number where we can reach you directly.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply10 Sept 2024, 10:50
Official
Dear Nompumelelo Khanyile
We have received your complaint and are keen to address it promptly. However, our attempts to reach you have been unsuccessful thus far.
To ensure we can effectively resolve the matter, could you please confirm the best means of contact and a convenient time for us to reach you? Please reply with your preferred contact information, or alternatively, provide us with a contact number where we can reach you directly.
Regards
Umvuzo Health