MM
Moses M

1 reviews | Active since Aug 2020

23 May 2024, 16:35

medical problems

Good even, my name is mm mo***eng,am really not happy with the service i get from the medical aid(umvuzo). since january this year every month my medical aid get suspended. in march i couldnt get my chronic medicine but i pay full amount every month. now & thn before i use medical aid i have to make a call to call center you can imagine the airtime am using to call because i have to wait on line before i get answered and now tired please assist. today again i went to get my medication at the pharmacy my meical aid is suspended. i called call center until i ran out of airtime. i called the other lady *** number but her computer was offline. i dont know what to do now .i couldnt get my chronic medication again.(member no;162430)

0
Replies (1)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply24 May 2024, 10:57
Official
Dear Moses

We acknowledge receipt of your complaint and apologise for the negative service experience.

Our service consultant will contact you shortly to get more details on your query.

Regards
Umvuzo Health