LS
Lisette S
1 reviews | Active since May 2023
11 May 2023, 14:46
Medical misconduct
I have been in hospital since the 3rd of May 2023 a procedure needs to be done on my left leg as my artery is blocked I have been advised by umvuzo from. The 3rd of May up to today that the case has bee.n escalated.... Speaking with supervisor Annetjie and sisters with regards to my problem Treating doctor ev e called umvuzo Up to date we still have no answer I was informed by the hospital today the bill is 28000 which I will not be hel liable for This is the second motivation that was submitted and we are still awaiting feedback Everybody promises to call back nobody returns my calls I have waisted 300 rand already between umvuzo and the doctors offices I need urgent response with regards to this The doctor advised as well that they cannot let me leave the hospital as this Wil not be the best for my leg as well as clot forming and my artery being hel open by just a balloon They paid my first admission Now al these unnecessary problems They do knot feel anything for a person's life I will be seeing an attorney with regard as well They are putting my life at risk
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Replies (5)0
Replies (5)
Umvuzo Health Medical Scheme's replyOfficial
11 May 2023, 15:30Dear Ms Swart,
Thank you for raising your concerns and frustration we caused you, for that we sincerely apologise.
This matter is with the Medical Advisory and is being discussed currently. The Clinical Consultants will call you as they did yesterday.
Wishing you speedy recovery.
Kind Regards,
Umvuzo Health Client Services.
Thank you for raising your concerns and frustration we caused you, for that we sincerely apologise.
This matter is with the Medical Advisory and is being discussed currently. The Clinical Consultants will call you as they did yesterday.
Wishing you speedy recovery.
Kind Regards,
Umvuzo Health Client Services.
Umvuzo Health Medical Scheme's reply11 May 2023, 15:30
Official
Dear Ms Swart,
Thank you for raising your concerns and frustration we caused you, for that we sincerely apologise.
This matter is with the Medical Advisory and is being discussed currently. The Clinical Consultants will call you as they did yesterday.
Wishing you speedy recovery.
Kind Regards,
Umvuzo Health Client Services.
Thank you for raising your concerns and frustration we caused you, for that we sincerely apologise.
This matter is with the Medical Advisory and is being discussed currently. The Clinical Consultants will call you as they did yesterday.
Wishing you speedy recovery.
Kind Regards,
Umvuzo Health Client Services.
LS
Lisette S's updateReviewer Update
11 May 2023, 16:16This is utter in professionalism to query a vascular surgeon on the work he needs to do in the fist place
Dr Monareng has forwarded another letter to your offices raising his concern about you as a medical aid
I will be contacting attorneys with regards to this as well
The is medical misconduct and putting my life as well as my childrens at risk
Since we started dealing with you the week before the holidays this has been discussed
I have been off work for a month now because of Umvuzo and their discussions should I loose my job because of this I will hold you as the medical aid responsible as well I am a single parent
This whole situation with Umvuzzo was not necessary from the beginning
Dr Monareng has forwarded another letter to your offices raising his concern about you as a medical aid
I will be contacting attorneys with regards to this as well
The is medical misconduct and putting my life as well as my childrens at risk
Since we started dealing with you the week before the holidays this has been discussed
I have been off work for a month now because of Umvuzo and their discussions should I loose my job because of this I will hold you as the medical aid responsible as well I am a single parent
This whole situation with Umvuzzo was not necessary from the beginning
LS
Lisette S's update11 May 2023, 16:16
Reviewer Update
This is utter in professionalism to query a vascular surgeon on the work he needs to do in the fist place
Dr Monareng has forwarded another letter to your offices raising his concern about you as a medical aid
I will be contacting attorneys with regards to this as well
The is medical misconduct and putting my life as well as my childrens at risk
Since we started dealing with you the week before the holidays this has been discussed
I have been off work for a month now because of Umvuzo and their discussions should I loose my job because of this I will hold you as the medical aid responsible as well I am a single parent
This whole situation with Umvuzzo was not necessary from the beginning
Dr Monareng has forwarded another letter to your offices raising his concern about you as a medical aid
I will be contacting attorneys with regards to this as well
The is medical misconduct and putting my life as well as my childrens at risk
Since we started dealing with you the week before the holidays this has been discussed
I have been off work for a month now because of Umvuzo and their discussions should I loose my job because of this I will hold you as the medical aid responsible as well I am a single parent
This whole situation with Umvuzzo was not necessary from the beginning
Umvuzo Health Medical Scheme's replyOfficial
11 May 2023, 16:27Dear Ms Swart,
We fully comprehend the frustration you are going through. This case has been discussed and the outcome will be communicated the soonest.
Kind Regards,
Umvuzo Health Client Services.
We fully comprehend the frustration you are going through. This case has been discussed and the outcome will be communicated the soonest.
Kind Regards,
Umvuzo Health Client Services.
Umvuzo Health Medical Scheme's reply11 May 2023, 16:27
Official
Dear Ms Swart,
We fully comprehend the frustration you are going through. This case has been discussed and the outcome will be communicated the soonest.
Kind Regards,
Umvuzo Health Client Services.
We fully comprehend the frustration you are going through. This case has been discussed and the outcome will be communicated the soonest.
Kind Regards,
Umvuzo Health Client Services.
LS
Lisette S's updateReviewer Update
11 May 2023, 16:41And the outcome again is negative .... Now the vascular surgeon has to empalin to you as a medical aid why he wants to do the operation again after speaking with annetjie from your scheme explaining everything in detail to her
I have tried discussing this with annetjie telephonic ally as well
She just ends up shouting in my ear an dthe our call was conveniently cut short
Again needing further motivation
This is not how a medical aid should work
Aw I said previously I will be taking this up with an attorney an di believe the surgeon will be behind me as well
I have tried discussing this with annetjie telephonic ally as well
She just ends up shouting in my ear an dthe our call was conveniently cut short
Again needing further motivation
This is not how a medical aid should work
Aw I said previously I will be taking this up with an attorney an di believe the surgeon will be behind me as well
LS
Lisette S's update11 May 2023, 16:41
Reviewer Update
And the outcome again is negative .... Now the vascular surgeon has to empalin to you as a medical aid why he wants to do the operation again after speaking with annetjie from your scheme explaining everything in detail to her
I have tried discussing this with annetjie telephonic ally as well
She just ends up shouting in my ear an dthe our call was conveniently cut short
Again needing further motivation
This is not how a medical aid should work
Aw I said previously I will be taking this up with an attorney an di believe the surgeon will be behind me as well
I have tried discussing this with annetjie telephonic ally as well
She just ends up shouting in my ear an dthe our call was conveniently cut short
Again needing further motivation
This is not how a medical aid should work
Aw I said previously I will be taking this up with an attorney an di believe the surgeon will be behind me as well
Umvuzo Health Medical Scheme's replyOfficial
16 May 2023, 09:34Dear Ms Swart,
Our Medical Advisor did call your Doctor for the peer to peer discussion, subsequently the procedure requested was approved.
Once again apologies for the frustrations we caused you.
Wishing you speedy recovery.
Kind Regards,
Umvuzo Health Client Services.
Our Medical Advisor did call your Doctor for the peer to peer discussion, subsequently the procedure requested was approved.
Once again apologies for the frustrations we caused you.
Wishing you speedy recovery.
Kind Regards,
Umvuzo Health Client Services.
Umvuzo Health Medical Scheme's reply16 May 2023, 09:34
Official
Dear Ms Swart,
Our Medical Advisor did call your Doctor for the peer to peer discussion, subsequently the procedure requested was approved.
Once again apologies for the frustrations we caused you.
Wishing you speedy recovery.
Kind Regards,
Umvuzo Health Client Services.
Our Medical Advisor did call your Doctor for the peer to peer discussion, subsequently the procedure requested was approved.
Once again apologies for the frustrations we caused you.
Wishing you speedy recovery.
Kind Regards,
Umvuzo Health Client Services.