NM
Nolitha M
1 reviews | Active since Jul 2025
15 Jul 2025, 16:31
Medical Aid Claim
I have been trying to claim as a service provider from this medical aid with no success, the service i have received is very poor. I kindly need assistance as it has been over 3 months.
Helpful (0)
Replies (7)0
Replies (7)
Umvuzo Health Medical Scheme's replyOfficial
15 Jul 2025, 16:36Dear Nolitha,
We apologize for the frustration and disappointment caused by the delays and poor service you've experienced with your claim.
A client service consultant will contact you shortly to assist with your issue.
Best regards,
Umvuzo Health
We apologize for the frustration and disappointment caused by the delays and poor service you've experienced with your claim.
A client service consultant will contact you shortly to assist with your issue.
Best regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply15 Jul 2025, 16:36
Official
Dear Nolitha,
We apologize for the frustration and disappointment caused by the delays and poor service you've experienced with your claim.
A client service consultant will contact you shortly to assist with your issue.
Best regards,
Umvuzo Health
We apologize for the frustration and disappointment caused by the delays and poor service you've experienced with your claim.
A client service consultant will contact you shortly to assist with your issue.
Best regards,
Umvuzo Health
Umvuzo Health Medical Scheme's replyOfficial
16 Jul 2025, 09:57Dear Nolitha
As per your discussion with our service consultant, please note that a letter of motivation is required for your claims to be reprocessed.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply16 Jul 2025, 09:57
Official
Dear Nolitha
As per your discussion with our service consultant, please note that a letter of motivation is required for your claims to be reprocessed.
Regards
Umvuzo Health
NM
Nolitha M's updateReviewer Update
18 Jul 2025, 17:03Good day,
I did submit all the required documents (motivational letter and doctor's referral note) back in April 2025, I also resent the same documents two times, however I'm still not paid. Can you kindly assist because I do not understand the delay.
I did submit all the required documents (motivational letter and doctor's referral note) back in April 2025, I also resent the same documents two times, however I'm still not paid. Can you kindly assist because I do not understand the delay.
NM
Nolitha M's update18 Jul 2025, 17:03
Reviewer Update
Good day,
I did submit all the required documents (motivational letter and doctor's referral note) back in April 2025, I also resent the same documents two times, however I'm still not paid. Can you kindly assist because I do not understand the delay.
I did submit all the required documents (motivational letter and doctor's referral note) back in April 2025, I also resent the same documents two times, however I'm still not paid. Can you kindly assist because I do not understand the delay.
Umvuzo Health Medical Scheme's replyOfficial
18 Jul 2025, 17:47Dear Nolitha
We received requested documents and forwarded to Medical Advisor for review
Once approved, your claim should be paid in our next scheduled cheque run next week Thursday
Our apologies for any inconvenience this experience may have caused you
Regards
Umvuzo Health
We received requested documents and forwarded to Medical Advisor for review
Once approved, your claim should be paid in our next scheduled cheque run next week Thursday
Our apologies for any inconvenience this experience may have caused you
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply18 Jul 2025, 17:47
Official
Dear Nolitha
We received requested documents and forwarded to Medical Advisor for review
Once approved, your claim should be paid in our next scheduled cheque run next week Thursday
Our apologies for any inconvenience this experience may have caused you
Regards
Umvuzo Health
We received requested documents and forwarded to Medical Advisor for review
Once approved, your claim should be paid in our next scheduled cheque run next week Thursday
Our apologies for any inconvenience this experience may have caused you
Regards
Umvuzo Health
NM
Nolitha M's updateReviewer Update
01 Aug 2025, 07:45I am still waiting for the payment till today, this kind of bad service is really concerning. I provided the services between March and early April but i have not received a single payment. Can you please elaborate what is the issue here, because I submitted everything that was requested including the referral letter from the GP back in April and I have been resubmitting it as well in the past few weeks. I really do not understand the delay.
NM
Nolitha M's update01 Aug 2025, 07:45
Reviewer Update
I am still waiting for the payment till today, this kind of bad service is really concerning. I provided the services between March and early April but i have not received a single payment. Can you please elaborate what is the issue here, because I submitted everything that was requested including the referral letter from the GP back in April and I have been resubmitting it as well in the past few weeks. I really do not understand the delay.
Umvuzo Health Medical Scheme's replyOfficial
01 Aug 2025, 08:31Dear Nolitha,
We sincerely apologize for the inconvenience you've experienced.
We've escalated your claim for urgent attention and processing.
Once the claim is approved for payment, we'll provide you with feedback.
Thank you for your patience and understanding.
Kind regards,
Umvuzo Health
We sincerely apologize for the inconvenience you've experienced.
We've escalated your claim for urgent attention and processing.
Once the claim is approved for payment, we'll provide you with feedback.
Thank you for your patience and understanding.
Kind regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply01 Aug 2025, 08:31
Official
Dear Nolitha,
We sincerely apologize for the inconvenience you've experienced.
We've escalated your claim for urgent attention and processing.
Once the claim is approved for payment, we'll provide you with feedback.
Thank you for your patience and understanding.
Kind regards,
Umvuzo Health
We sincerely apologize for the inconvenience you've experienced.
We've escalated your claim for urgent attention and processing.
Once the claim is approved for payment, we'll provide you with feedback.
Thank you for your patience and understanding.
Kind regards,
Umvuzo Health
Umvuzo Health Medical Scheme's replyOfficial
18 Aug 2025, 12:09 Dear Nolitha
Kindly be advised that the claims for the following service dates were successfully paid on 7 August 2025:
- 05 March 2025
- 18 March 2025
- 04 April 2025
- 25 April 2025
Please let us know if you require any further information.
Kind regards,
Umvuzo Health
Umvuzo Health
Umvuzo Health Medical Scheme's reply18 Aug 2025, 12:09
Official
Dear Nolitha
Kindly be advised that the claims for the following service dates were successfully paid on 7 August 2025:
- 05 March 2025
- 18 March 2025
- 04 April 2025
- 25 April 2025
Please let us know if you require any further information.
Kind regards,
Umvuzo Health
Umvuzo Health