Maternity care **** by Umvuzo

I have written an email which only got a response shortly after I posted here asking to be added onto a maternity care plan. They rep**** on email agreeing to add me. but now tell me why I am sitting at Doctor's currently and I can't be assisted because I have not been added to the care plan. And why is it not readily available and you have to go through hoops to be added?