Item: Umvuzo Health Medical Scheme
Rating: 1
Author: Debbie D

DD

Debbie D's updateReviewer Update

03 Jun 2026, 12:41

Good day
Taking 2 weeks + for authorization number, must go on Friday and nothing yet. Debbie Dawson 220182
Need action ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DD

Debbie D's update03 Jun 2026, 12:41

Reviewer Update

Good day
Taking 2 weeks + for authorization number, must go on Friday and nothing yet. Debbie Dawson 220182
Need action ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Umvuzo Health Medical Scheme's replyOfficial

03 Jun 2026, 12:57

Dear member,

We attempted to contact you using the number provided but were unfortunately unable to reach you.

We sincerely apologise for the delay and understand how stressful and urgent this matter is, especially with your upcoming appointment on Friday.

Please note that the authorisation is currently pending as we are awaiting the required clinical information from your healthcare provider. We have notified the service provider of the outstanding information needed to avoid delays.

Kindly be assured that as soon as the necessary documentation is received, your request will be treated as a priority and submitted for urgent review, with feedback provided as quickly as possible.

Kind regards,
Umvuzo health

Umvuzo Health Medical Scheme's reply03 Jun 2026, 12:57

Official

Dear member,

We attempted to contact you using the number provided but were unfortunately unable to reach you.

We sincerely apologise for the delay and understand how stressful and urgent this matter is, especially with your upcoming appointment on Friday.

Please note that the authorisation is currently pending as we are awaiting the required clinical information from your healthcare provider. We have notified the service provider of the outstanding information needed to avoid delays.

Kindly be assured that as soon as the necessary documentation is received, your request will be treated as a priority and submitted for urgent review, with feedback provided as quickly as possible.

Kind regards,
Umvuzo health

DD

Debbie D's updateReviewer Update

03 Jun 2026, 13:15

The x-rays were sent to Emma Tshabangu on Exxaro site that clearing state the bone that is cutting my muscle, i need that authorization number asap. I am in a lot of pain; you even required a sugar test that was normal and we send it. What more prove do you need than the x-rays of the bons that is damage the mussel. I must arrange from my work to get off, and it can only be done the first week of the month so anther month is passing if i got more damaging on my knees and motioning i will hold Umvuzo responsible for it. Please note it clear. I NEED the number tomorrow morning. PLEASE HELP..................................................................................................................

DD

Debbie D's update03 Jun 2026, 13:15

Reviewer Update

The x-rays were sent to Emma Tshabangu on Exxaro site that clearing state the bone that is cutting my muscle, i need that authorization number asap. I am in a lot of pain; you even required a sugar test that was normal and we send it. What more prove do you need than the x-rays of the bons that is damage the mussel. I must arrange from my work to get off, and it can only be done the first week of the month so anther month is passing if i got more damaging on my knees and motioning i will hold Umvuzo responsible for it. Please note it clear. I NEED the number tomorrow morning. PLEASE HELP..................................................................................................................

Umvuzo Health Medical Scheme's replyOfficial

26 Jun 2026, 09:23

Dear Member

Following receipt and review of the outstanding results that were requested, no anomalies were identified.

Based on these findings, the procedure remains declined.

If you require any further information or would like clarification regarding this decision, please contact us.

Regards
Umvuzo Health

Umvuzo Health Medical Scheme's reply26 Jun 2026, 09:23

Official

Dear Member

Following receipt and review of the outstanding results that were requested, no anomalies were identified.

Based on these findings, the procedure remains declined.

If you require any further information or would like clarification regarding this decision, please contact us.

Regards
Umvuzo Health

I need a authorizati...