kW
keith W
1 reviews | Active since May 2021
17 Jan 2022, 10:00
i joined umvuzo and everything went wel until i received my membership card
i joined umvuzo and everything went wel until i received my membership card. and someone else’s son was on my medical aid i requested to remove the person an ad my real son i waited a month now and still no feedback from them do they steel money this way or do they just add their personal friends. on some else medical aid ???????
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Replies (3)0
Replies (3)
Umvuzo Health Medical Scheme's replyOfficial
17 Jan 2022, 10:23Dear Keith,
Thank you for raising your concern.
The previous time you raised the matter, we tried contacting you but in vain. We did manage to trace your original application. Our Escalation Consultant will contact you again to resolve this matter.
Kind Regards,
Umvuzo Health
Thank you for raising your concern.
The previous time you raised the matter, we tried contacting you but in vain. We did manage to trace your original application. Our Escalation Consultant will contact you again to resolve this matter.
Kind Regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply17 Jan 2022, 10:23
Official
Dear Keith,
Thank you for raising your concern.
The previous time you raised the matter, we tried contacting you but in vain. We did manage to trace your original application. Our Escalation Consultant will contact you again to resolve this matter.
Kind Regards,
Umvuzo Health
Thank you for raising your concern.
The previous time you raised the matter, we tried contacting you but in vain. We did manage to trace your original application. Our Escalation Consultant will contact you again to resolve this matter.
Kind Regards,
Umvuzo Health
kW
keith W's updateReviewer Update
26 Jan 2022, 11:01NO umvuzo still no feedback from you an your still busy *****ing money from me every month. you got hold of me an sed you will update me before the end off the day i’m still waiting. Can you please STOP *****ING from me. i would like to move to another medical aid but it m forced to stay so stop *****ing and do your job.
kW
keith W's update26 Jan 2022, 11:01
Reviewer Update
NO umvuzo still no feedback from you an your still busy *****ing money from me every month. you got hold of me an sed you will update me before the end off the day i’m still waiting. Can you please STOP *****ING from me. i would like to move to another medical aid but it m forced to stay so stop *****ing and do your job.
Umvuzo Health Medical Scheme's replyOfficial
26 Jan 2022, 13:02Hi Keith,
We apologise that this query is taking long to resolve. We have received the amended forms and the matter is resolved now. You will get the new cards.
Kindly note that we load dependants as per the application form received.
Best Wishes
Umvuzo Health Client Services.
We apologise that this query is taking long to resolve. We have received the amended forms and the matter is resolved now. You will get the new cards.
Kindly note that we load dependants as per the application form received.
Best Wishes
Umvuzo Health Client Services.
Umvuzo Health Medical Scheme's reply26 Jan 2022, 13:02
Official
Hi Keith,
We apologise that this query is taking long to resolve. We have received the amended forms and the matter is resolved now. You will get the new cards.
Kindly note that we load dependants as per the application form received.
Best Wishes
Umvuzo Health Client Services.
We apologise that this query is taking long to resolve. We have received the amended forms and the matter is resolved now. You will get the new cards.
Kindly note that we load dependants as per the application form received.
Best Wishes
Umvuzo Health Client Services.