Hospital Authorisation and Conduct

I am a treating Dr of the patient on one of the highest benefit options of Umvuzo. In straightforward PMB conditions especially medical cases the hospital authorisation process has never taken 2 or 3hours like it did today. There were prolonged,fragmented and poorly managed unnecessary delays.This caused alot of distress especially for the patient. And i would know because in my 8years at Momentum Tyb it took less than 6 to 10 minutes to get hosp auth matters sorted .Granted that Umvuzo is a small med aid and costs have to be taken into consideration however today it felt like a gatekeeping exercise with a consultant who has external locus of control when behaviour distortions were addressed. We have engaged with Lesego and Pearl and it has always been professional with mutual understanding.I do not want to discuss Kelebogile's unprofessional conduct on this platform however i would like to invite Lesego,Pearl and Kelebogile to go re-read that referral letter and maybe this time it would click why that patient needs admission. When Kelebogile phoned the patient around 17h00 if she had solid clinical background,she would have picked it then but instead she focussed on splitting escalating the condition of patient even more. Umvuzo i am greatly dissappointed that an opportunity to go beyond just what your consultants are told by their teamleaders especially because FOC is starting next week turned out like this. Requesting vitals and treatment plan is necessary but must never be used as a form of gatekeeping like in this particular patient. What other schemes do they grant 24hours auth pending submission of outstanding data.