Horrible service regarding authorization.

when I tell you I am tired of this medical aid I mean it in every sense of the word. authorization for impacted wisdom teeth extraction declined and when I call they tell me it was an automatic system decline and they are sorting it out. I had been waiting a week for the authorization and 3 days before the procedure is when they do this, worst part is they are not informing the surgeon nor responding to her emails. every time I call I get told the same thing " they are still looking into it call in a few hours again" this after being made to hold on the line for ever. Imagine being in pain and not functional then having to deal with this, clearly this medical aid scheme has never been about putting it's clients wellbeing 1st and only care about money. from the revies I see here I can clearly see that we are absolutely not cared for nor respected as one of the biggest stakeholders of the scheme. I need this sorted out promptly.