Help for my surgery

Item: Umvuzo Health Medical Scheme
Rating: 1
Author: Yonela N

Umvuzo health declined authorization for my laparascopy surgery, using pain killers everyday and it's been 2weeks bleeding and I don't know what is happening, I don't even understand why are they not using the funds from Yandisa umvuzo if they don't cover the procedure. it very frustrating that I pay every month but I cannot get the help I need. they don't even recommend a better solution for my condition.

Helpful (0)

Replies (2)

Umvuzo Health Medical Scheme's replyOfficial

10 Sept 2025, 16:07

Dear Yonela,

We apologize for the decline of your authorization request.

Please be assured that we are currently reviewing your case. One of our clinical consultants will be in touch with you once the review is complete.

Kind regards,
Umvuzo Health

Umvuzo Health Medical Scheme's reply10 Sept 2025, 16:07

Official

Dear Yonela,

We apologize for the decline of your authorization request.

Please be assured that we are currently reviewing your case. One of our clinical consultants will be in touch with you once the review is complete.

Kind regards,
Umvuzo Health

Umvuzo Health Medical Scheme's replyOfficial

11 Sept 2025, 10:32

Dear Yonela,

We have attempted to contact you but were unfortunately unable to reach you.

However, please note that our consultant has sent you an email outlining the reasons why your claim was rejected.

If you have not received the email or need further clarification, please feel free to reach out to us.

Kind regards,
Umvuzo Health

Umvuzo Health Medical Scheme's reply11 Sept 2025, 10:32

Official

Dear Yonela,

We have attempted to contact you but were unfortunately unable to reach you.

However, please note that our consultant has sent you an email outlining the reasons why your claim was rejected.

If you have not received the email or need further clarification, please feel free to reach out to us.

Kind regards,
Umvuzo Health