JJ
Jan J
1 reviews | Active since May 2023
06 Feb 2024, 09:37
"For any emergencies call us on ***" - Umvuzo
Interesting that nowadays you have to work via hellopeter to get responses from companies. I work at a doctor's office. We need urgent pre-auth for a patient on his way to a cardiologist. I have been phoning the "emergency" number ***non-stop this morning and held the line for a total of 60min with no one answering. No response on email or whatsapp either. Should the ambulance drive via your Head Office first? Is someone there? How and why should I recommend Umvuzo to anyone?
Helpful (0)
Replies (3)0
Replies (3)
Umvuzo Health Medical Scheme's replyOfficial
06 Feb 2024, 15:25Dear Jan
We acknowledge receipt of your complaint and apologise for the negative service experience. Our service consultant will contact you shortly to get more details to resolve your enquiry.
Regards
Umvuzo Health
We acknowledge receipt of your complaint and apologise for the negative service experience. Our service consultant will contact you shortly to get more details to resolve your enquiry.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply06 Feb 2024, 15:25
Official
Dear Jan
We acknowledge receipt of your complaint and apologise for the negative service experience. Our service consultant will contact you shortly to get more details to resolve your enquiry.
Regards
Umvuzo Health
We acknowledge receipt of your complaint and apologise for the negative service experience. Our service consultant will contact you shortly to get more details to resolve your enquiry.
Regards
Umvuzo Health
JJ
Jan J's updateReviewer Update
06 Feb 2024, 16:19Matter resolved. Thank you very much. A Mr Nelson Mwale contacted me and we had a fruitful conversation. He was friendly, understanding, and knowledgeable. According to him, the issue was due to high call volumes. I do understand but unfortunately, that cannot happen in an industry working with medical emergencies. Capacity must be increased. Thank you. Case closed.
JJ
Jan J's update06 Feb 2024, 16:19
Reviewer Update
Matter resolved. Thank you very much. A Mr Nelson Mwale contacted me and we had a fruitful conversation. He was friendly, understanding, and knowledgeable. According to him, the issue was due to high call volumes. I do understand but unfortunately, that cannot happen in an industry working with medical emergencies. Capacity must be increased. Thank you. Case closed.
Umvuzo Health Medical Scheme's replyOfficial
14 Feb 2024, 09:19Dear Jan,
Thank you for the positive feedback on the positive service received from Nelson and your further comments are noted and appreciated.
Regards
Umvuzo Health
Thank you for the positive feedback on the positive service received from Nelson and your further comments are noted and appreciated.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply14 Feb 2024, 09:19
Official
Dear Jan,
Thank you for the positive feedback on the positive service received from Nelson and your further comments are noted and appreciated.
Regards
Umvuzo Health
Thank you for the positive feedback on the positive service received from Nelson and your further comments are noted and appreciated.
Regards
Umvuzo Health