1 reviews | Active since Nov 2012
Extremely bad service. TOTALLY PATHETIC! Extremely bad service.
Extremely bad service. I have called the Umvuzu Specialist Claim number *** several times, without success. Every time I had stayed on the line for 15 minutes or more before leaving a message for somebody to call me back. I have left 5 messages. NOT ONCE did anybody come back to me. Umvuzu declined invoices from specialists - I want to know the reasons why these were declined. I have left messages naming the accounts, asking for details. This morning I called again, staying on the line for 15 minutes (wasting my cellphone time) before I left a message - the same as before. I also know the same thing will happen as before - Umvuzu will simply ignore my message in spite of the cost of these calls. TOTALLY PATHETIC!
Thank you for raising your concern.
It is with great regret to hear of your experience when you reached out to us for assistance. We apologies for not coming back to you on time as well.
Our Escalations Consultant will engage with you the soonest.
Kind Regards,
Umvuzo Health Client Services.
Thank you for raising your concern.
It is with great regret to hear of your experience when you reached out to us for assistance. We apologies for not coming back to you on time as well.
Our Escalations Consultant will engage with you the soonest.
Kind Regards,
Umvuzo Health Client Services.