DO NOT JOIN THIS MEDICAL AID

I was injured in August and consulted with my GP who than prescribed a moon boot and pain medication, Dischem than called the medical aid who provided the provider with an authorization number and indicated that they could proceed with the claim. The pharmacist entered the authorization number however the claim could not go through. I than again called the medical aid and the agent indicated that there is an issue on their system and I should pay for the items, sent through the proof of payment and my refund will be processed and I would receive my funds on the 14th of September 2023. Its the 26th today 12 days later and I still havent received my money. I called the medical aid now and spoke to Margaret who was so unhelpful and i requested to speak to a team leader. I was informed that Rebecca who was working on my claim is off and I could not be assisted as I have to wait for her to come back. This is so unprofessional & because my medical aid is being paid through my employee I am escalating this matter to our CEO to inform her about this service and that this medical aid should not even be offered to employees joining our organization. This is completely unacceptable and I am definitely going to give them notice and leave the scheme by end of the year