Dissapointment in the authorisation process of Umvuzo Health Medical Scheme

As an Umvuzo Health member who was recently hospitalised, I was disappointed with the consultants' handling of my authorisation. Given my critical condition, arriving at the hospital struggling to breathe, the delay in authorisation was alarming. Delays of 30 minutes for authorisation can be life-threatening. Is it possible to implement a more efficient process, allowing hospital staff to stabilise patients immediately, rather than waiting for authorisation?

Despite the challenges I faced, I would like to express my sincere gratitude to Mr. Bongani Ingwane, Key Account Manager at Umvuzo. He consistently demonstrated exceptional customer service, always making himself available to address my concerns and frustrations. His patience, willingness to listen, and proactive approach to resolving issues were truly commendable.