Disappointed again by Umvuso

I have sleep apnea. I suffer from fatigue, memory loss, and constant headaches. It has been a month since they confirmed that they will pay for my machine. Umvuso's call center is not functional. You will struggle to get them on the phone and on emails. They only responded to me after a month, confirming that they will process the payment. Another week has passed and still nothing. They haven't paid, and they don't communicate why. I am so over this medical aid.