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Pholoso M

1 reviews | Active since Apr 2024

02 Apr 2024, 20:05

Complaint to Umvuzo Health

So far my experience with Umvuzo Health has been really horrible, with their Extreme Option I still have to stress about them not paying out claims from doctors I have visited. After a whole month they haven’t paid a claim for my spectacles, they delay payment, they take too long to assist you on the phone, their agents sell fantasies. If I could I would give them no star at all. My money going to waste.

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Replies (2)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply03 Apr 2024, 08:08
Official
Dear Pholoso,

We acknowledge receipt of your complaint and apologise for the inconvenience caused. Our service consultant will contact you shortly to get more details on your query.

Regards,
Umvuzo Health
 
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply03 Apr 2024, 10:47
Official
 Dear Pholoso, 

As discussed with our Service Agent, we will await  the outstanding information from you to action your query further.

Regards
Umvuzo Health