kG
kerry-lee Gorrdon

1 reviews | Active since Mar 2020

14 May 2025, 22:24

Commitment to resolution with Intergity demonstrated by Umvuzo Health - Honest Review

I would like to express my sincere gratitude to Impi and Khutso for their prompt and effective assistance in addressing my recent concern. Their professionalism and dedication were evident throughout our interactions.

Despite the initial challenges, I am inclined to award a 5-star rating. This is due to Umvuzo's unwavering commitment to addressing member concerns and collaborating towards resolutions. Such dedication deserves recognition.

Experiencing firsthand how effectively a medical aid can manage issues has transformed any lingering negative sentiments into a sense of pride in being associated with a provider of such integrity. Integrity is an important aspect. Although my issue took time to be resolved it was handled well and I cannot rate them lower for having issues as the way in which they resolved it is what matters.

Thank you once again for your outstanding support.

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Replies (1)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply15 May 2025, 08:13
Official
Dear Kerry Lee,

Thank you sincerely for taking the time to share your experience with us. We're thrilled to hear that Impi and Khutso's efforts met your expectations and that our team's dedication to resolving your concern was evident. 

We appreciate your recognition of our commitment to addressing member issues and striving for resolutions. 
 
Thanks again for your kind words and for choosing Umvuzo Medical Aid.

Kind regards,
Umvuzo Health