Claim takes more then a month to be paid

I have to wait more then 1 month for my claim to be paid.

Firstly the claim was sent on the 17th of April. No feedback was provided whatsoever. I called Umvuzo on the 5th of May asking you why the claim was not paid. Apparently my claim was rejected and not a single person had the decency of emailing or calling me to tell me the claim was rejected because the invoice was missing. I submitted the invoice on the same day! And now i have to wait another 2 weeks because umvuzo was *********** in providing feedback?

If i didnt call were yourl ever going to let me know my claim was rejected?

This is by far the worst medical aid i have ever associated with!

I cant wait to change my medical aid! Sad i have to wait till the end of the year to do so!