SG
Saloshni G
1 reviews | Active since Sept 2021
01 Sept 2021, 20:40
Bad service
Hi Umvuzo Heath. I am a customer for the pass 10 years. The recent service I got is very disappointing. Still waiting for a manger to call me, it’s now day two of my escalation of a 3 months query and no call back. Does your management team also have a backlog in customer service call? Please can I have someone contact me urgently for an unpaid invoice
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Replies (3)0
Replies (3)
Umvuzo Health Medical Scheme's replyOfficial
02 Sept 2021, 10:36Dear Saloshni,
We are troubled to hear of your negative experience. Our operations manager will make contact with you this morning so we can get the details of your complaint during the course of this morning.
Kind regards,
Umvuzo Health
We are troubled to hear of your negative experience. Our operations manager will make contact with you this morning so we can get the details of your complaint during the course of this morning.
Kind regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply02 Sept 2021, 10:36
Official
Dear Saloshni,
We are troubled to hear of your negative experience. Our operations manager will make contact with you this morning so we can get the details of your complaint during the course of this morning.
Kind regards,
Umvuzo Health
We are troubled to hear of your negative experience. Our operations manager will make contact with you this morning so we can get the details of your complaint during the course of this morning.
Kind regards,
Umvuzo Health
SG
Saloshni G's updateReviewer Update
02 Sept 2021, 14:56The morning has passed and still no call
SG
Saloshni G's update02 Sept 2021, 14:56
Reviewer Update
The morning has passed and still no call
Umvuzo Health Medical Scheme's replyOfficial
06 Sept 2021, 08:32Dear SALOSHNI,
Our consultant initially struggled to get hold of you. However we can confirm that contact has been established and that we have received your banking details and payment is scheduled in the next paymentrun.
We will keep you informed on the process.
Kind regards,
Umvuzo Health
Our consultant initially struggled to get hold of you. However we can confirm that contact has been established and that we have received your banking details and payment is scheduled in the next paymentrun.
We will keep you informed on the process.
Kind regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply06 Sept 2021, 08:32
Official
Dear SALOSHNI,
Our consultant initially struggled to get hold of you. However we can confirm that contact has been established and that we have received your banking details and payment is scheduled in the next paymentrun.
We will keep you informed on the process.
Kind regards,
Umvuzo Health
Our consultant initially struggled to get hold of you. However we can confirm that contact has been established and that we have received your banking details and payment is scheduled in the next paymentrun.
We will keep you informed on the process.
Kind regards,
Umvuzo Health