Bad inceptive Service

Morning, On the 16th January I went to enquire about my membership if it was completed then about 10'o clock I received an sms. Immediately I downloaded the app and registered my details, accessed my profile and realised that the details on my daughters name is mispelled. At 12'o clock I went to the consultants at the Black Rock Mine who did it and the lady *** said that they need the certified copy of her ID I rep**** that they just did the application her response to me its already filed I must bring the copy. I immediately went to fetch the copy took it to her she threw it on the computer box and rep**** she will fix it. After two weeks it was still not fixed I went to her on Monday 29th to find out why it hasn't been fixed she rudely responded that it will be done by Head Office. I told her that if the card arrives with the wrong details I would be very unhappy. Then told her to see if the correction has been done she became more rude as if I want to tell jer how to do her job. Asked her to look at the papers on top of the computer box the copy might still be there and it was which means she never dealt with it. At the end I waited for her to send an email and afterwards her response to me is there the mail is send now you just have to wait. I am a new inexperienced client of Umvuzo who is already mistreated by consultants that are not doing their jobs and treating customers like filth, I do not want to know what journey lies ahead whether I have to change my medical aid now while its still early or what?