BM
Boitumelo M
1 reviews | Active since Sept 2022
15 Sept 2022, 14:58
Bad customer service
Umvuzo has a WhatsApp chat number that will have you waiting days on end and not reply to your queries. I have sent an email too to no avail. Customer care is below par
Helpful (0)
Replies (4)0
Replies (4)
Umvuzo Health Medical Scheme's replyOfficial
15 Sept 2022, 17:08Dear Ms Boitumelo Mosiapoa,
Thank you for raising your concern with us.
We regret to learn of your experience upon trying to engage with us, we apologise for not meeting your expectation.
Please award us some time to investigate this matter, our Escalations agent will contact you the soonest.
Kind Regards,
Umvuzo Health Client Service.
Thank you for raising your concern with us.
We regret to learn of your experience upon trying to engage with us, we apologise for not meeting your expectation.
Please award us some time to investigate this matter, our Escalations agent will contact you the soonest.
Kind Regards,
Umvuzo Health Client Service.
Umvuzo Health Medical Scheme's reply15 Sept 2022, 17:08
Official
Dear Ms Boitumelo Mosiapoa,
Thank you for raising your concern with us.
We regret to learn of your experience upon trying to engage with us, we apologise for not meeting your expectation.
Please award us some time to investigate this matter, our Escalations agent will contact you the soonest.
Kind Regards,
Umvuzo Health Client Service.
Thank you for raising your concern with us.
We regret to learn of your experience upon trying to engage with us, we apologise for not meeting your expectation.
Please award us some time to investigate this matter, our Escalations agent will contact you the soonest.
Kind Regards,
Umvuzo Health Client Service.
BM
Boitumelo M's updateReviewer Update
16 Sept 2022, 06:29Hi.
Thank you for replying. However, I am still yet to be contacted to address the issue at hand (and we are on day 4 now). I am bleeding money from my own pocket whereas I have inaccessible funds (that are unlocked by you) in my medical aid. This is pure inconvenience
Thank you for replying. However, I am still yet to be contacted to address the issue at hand (and we are on day 4 now). I am bleeding money from my own pocket whereas I have inaccessible funds (that are unlocked by you) in my medical aid. This is pure inconvenience
BM
Boitumelo M's update16 Sept 2022, 06:29
Reviewer Update
Hi.
Thank you for replying. However, I am still yet to be contacted to address the issue at hand (and we are on day 4 now). I am bleeding money from my own pocket whereas I have inaccessible funds (that are unlocked by you) in my medical aid. This is pure inconvenience
Thank you for replying. However, I am still yet to be contacted to address the issue at hand (and we are on day 4 now). I am bleeding money from my own pocket whereas I have inaccessible funds (that are unlocked by you) in my medical aid. This is pure inconvenience
BM
Boitumelo M's updateReviewer Update
16 Sept 2022, 06:30I pay a monthly fee in order to have an assurance that I won't be spending any money on medical issues. You customer care is in the pits
BM
Boitumelo M's update16 Sept 2022, 06:30
Reviewer Update
I pay a monthly fee in order to have an assurance that I won't be spending any money on medical issues. You customer care is in the pits
Umvuzo Health Medical Scheme's replyOfficial
16 Sept 2022, 08:25Hi Boitumelo,
As promised, the Consultant will call you today. Yesterday it was already after hours when I engaged with you.
Kind Regards,
Umvuzo Client Service
As promised, the Consultant will call you today. Yesterday it was already after hours when I engaged with you.
Kind Regards,
Umvuzo Client Service
Umvuzo Health Medical Scheme's reply16 Sept 2022, 08:25
Official
Hi Boitumelo,
As promised, the Consultant will call you today. Yesterday it was already after hours when I engaged with you.
Kind Regards,
Umvuzo Client Service
As promised, the Consultant will call you today. Yesterday it was already after hours when I engaged with you.
Kind Regards,
Umvuzo Client Service