Bad communication s****s.

Never have i ever received such bad client service from any medical aid. Not even private medical aid. And then there Umvuzo, which is a big establishment and working with mines and everything and the service you get when you call headquarters. I asked a question and the lady did not even answer me, seconds of silence and i said "hallo" then she answered. You always have an excess amount to pay, not everything in hospital is ever paid for, you always get an account afterwards.