Awaiting chronic Prescription authorization for weeks

Awaiting authorization from Umvuzo is a nightmare, this medical scheme is failing the patients..been calling the 7 times, writing them on emails with no email response, WhatsApp is not attended to just to have their clinical consultant running on patients after 5 pm they are not available.. this is treason and deprivation on health right for clients. I am tired as every script has to take a week to be authorized at patients expense which is the worse than government.