LE
Lorraine E
1 reviews | Active since Jun 2019
24 Jan 2025, 09:57
Authorization number always an issue
Umvuzo please let's not go down the road AGAIN WITH MY AUTHENTICATION NUMBER again..Every month you gladly takes your premium but if I needed help you ALWAYS ALWAYS makes it difficult to approved what I want to live a pain free life.Isnt it why we take out medical aid to insure our needs or health is taking care for?I really want to rate you 5 stars
Helpful (0)
Replies (5)0
Replies (5)
Umvuzo Health Medical Scheme's replyOfficial
24 Jan 2025, 10:00Dear Lorraine Eiman
We acknowledge receipt of your complaint and apologise for your negative service experience.
We acknowledge receipt of your complaint and apologise for your negative service experience.
Our Service Consultant will contact you shortly to get more details of your query.
Regards
Umvuzo Health
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply24 Jan 2025, 10:00
Official
Dear Lorraine Eiman
We acknowledge receipt of your complaint and apologise for your negative service experience.
We acknowledge receipt of your complaint and apologise for your negative service experience.
Our Service Consultant will contact you shortly to get more details of your query.
Regards
Umvuzo Health
Regards
Umvuzo Health
LE
Lorraine E's updateReviewer Update
24 Jan 2025, 10:16I already did submit all reports..even last year also but then Umvuzo sent me to theater for another biopsy instead of just give me authorization to do the operation which will improve my health
LE
Lorraine E's update24 Jan 2025, 10:16
Reviewer Update
I already did submit all reports..even last year also but then Umvuzo sent me to theater for another biopsy instead of just give me authorization to do the operation which will improve my health
Umvuzo Health Medical Scheme's replyOfficial
24 Jan 2025, 10:21Dear Lorraine Eiman
As previously stated, our service consultant will call you to get context of your query and provide you with feedback
Regards
Umvuzo Health
As previously stated, our service consultant will call you to get context of your query and provide you with feedback
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply24 Jan 2025, 10:21
Official
Dear Lorraine Eiman
As previously stated, our service consultant will call you to get context of your query and provide you with feedback
Regards
Umvuzo Health
As previously stated, our service consultant will call you to get context of your query and provide you with feedback
Regards
Umvuzo Health
LE
Lorraine E's updateReviewer Update
24 Jan 2025, 10:40Lets hope they will do it ASAP because I am a wife of a working husband who have to apply for leave at work and a mother who have to make arrangements in advance!!!!!
LE
Lorraine E's update24 Jan 2025, 10:40
Reviewer Update
Lets hope they will do it ASAP because I am a wife of a working husband who have to apply for leave at work and a mother who have to make arrangements in advance!!!!!
Umvuzo Health Medical Scheme's replyOfficial
24 Jan 2025, 20:31Dear Lorraine Eiman
One of our our consultant attempted to contact you without success.
However, upon receiving your authorization confirmation, you reached out to our service center, where it was confirmed that your authorization has been approved.
Communication regarding your authorisation approval has been sent to both you and your treating doctor.
One of our our consultant attempted to contact you without success.
However, upon receiving your authorization confirmation, you reached out to our service center, where it was confirmed that your authorization has been approved.
Communication regarding your authorisation approval has been sent to both you and your treating doctor.
Please let us know if you need any further assistance.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply24 Jan 2025, 20:31
Official
Dear Lorraine Eiman
One of our our consultant attempted to contact you without success.
However, upon receiving your authorization confirmation, you reached out to our service center, where it was confirmed that your authorization has been approved.
Communication regarding your authorisation approval has been sent to both you and your treating doctor.
One of our our consultant attempted to contact you without success.
However, upon receiving your authorization confirmation, you reached out to our service center, where it was confirmed that your authorization has been approved.
Communication regarding your authorisation approval has been sent to both you and your treating doctor.
Please let us know if you need any further assistance.
Regards
Umvuzo Health