Authorisation number

Very disappointed in this medical aid. 1 week ago i sent my docs for my authorisation to remove my wisdom tooth. 4 days later i called for feedback and my docs wasnt even submitted for authorisation. They submit it and 6 days later i called for feedback cause my procedure is on the 8th day.they said they require a motivational letter get that submitted and call them on the 7th day its still under review. Imagine we pay for a medical aid that doesnt consider another human being. I havent eaten for days cause im unable to eat and i have been on meds for the past 7days and my sugar drops super low almost every day. I even told this to the medical aid but still no feedback. They would rather let a patient be stressed and worried and die then actually give an authorisation number. The consultants were really helpful but as i said the medical aid is bad. Imagine not eating and taking meds. This medical aid will cause u added sicknesses then anything.

Honestly cant wait to change my medical aid. I should have read the reviews before i proceeded. My procedure is tomorrow!!! and everyone tells me to call the medical back at a certain time and when I do they have no feedback.