VM
Veli M

1 reviews | Active since Aug 2021

18 Feb 2025, 22:42

Appreciation of good customer service Ms Emma Thabedi

Since I joined UMVUZO, I have not encountered any difficulties with consultation or over-the-counter medication payments.. Ms. Emma Thabedi consistently demonstrates exceptional efficiency, a comprehensive understanding of customer service protocols, and a thorough knowledge of company policies. Her patience in explaining processes and her honesty regarding member benefits are commendable. Her readily available cell phone and WhatsApp accessibility significantly enhance client service. These are the type of employees that makes clients chose and stay with the brand. Big Ups Emma.

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Replies (1)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply19 Feb 2025, 08:54
Official
Dear Veli,

Thank you so much for sharing your positive experience! 
We are glad to hear that Emma's support has made a difference for you. 

Regards,
Umvuzo Health.