5 months waiting for refund

<div>good day,

on 28 September 2023 my husband went to a doctor, the doctor does not take medical aid. He paid R1870 cash for the consultation. he went to the doctor on 13 October 2023 again and paid R690. 8th November 2023 i submitted the receipts to umvuzo via the app. 18 January 2024 I followed up with umvuzo about my claim. The lady I spoke to said that i had to send a detailed statement with codes from the doctor, which i did. On 1 February 2024 i sent through two receipts and the statement from the doctor. 15 February 2024 i received an email from umvuzo stating that the amount of R2456,70 will be paid over to the doctor and not me. i phoned again and spoke to Margaret Zwane, who told me that the payment rejected due to umvuzo not having the doctors bank details. according to her the payment would have been reversed. Margaret gave me her email address and asked that i send the same docs again, in order for her to sort this out for me. i sent numerous emails to Margaret to follow up, but to no avail. 14 March 2024 i phoned again, I spoke to Mienkie. She said that the claim was rejected because it was previously paid, which never happened. The line got cut and no one has phoned me back, as of now while typing this message i have been holding on for 9:42 minutes.

i just need my money back and also need this nonsense to be sorted out, because i use my airtime etc. for umvuso staff's incompetence. i have never in my life come across such bad service. if R2456,70 is nothing to you, its something to me.</div>