3 months of unpaid claims

I have 2 claims for Drs visits that happened in March that have not been paid to date. I've been calling almost every week from April and I'm always being told it's escalated and the claim will be paid. It's gotten to a point where I'm getting emails from the Drs to settle the account since its past over due. I cannot even consult at the Dr when I'm sick because I am owing. What's worse is they made changes that we cannot consult directly with the Dr without first consulting on the App and failed to inform us. When I took my son and the claim was rejected that's when they informed us of the changes. *********** does not even begin to describe this medical aid. If I could give 0 stars I would.