LE
Lorraine E
1 reviews | Active since Jun 2019
15 Feb 2025, 10:17
24hour waiting period?????Really???
Umvuzo we requested an authentication on Wednesday the 12th February 2025 and till today we haven't received any feedback..Thought you said it takes 24hours?
Helpful (0)
Replies (4)0
Replies (4)
Umvuzo Health Medical Scheme's replyOfficial
15 Feb 2025, 10:23Dear Lorraine Eiman
We acknowledge receipt of your complaint and apologise for your negative service experience.
Our Service Consultant will contact you shortly to get more details of your query.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply15 Feb 2025, 10:23
Official
Dear Lorraine Eiman
We acknowledge receipt of your complaint and apologise for your negative service experience.
Our Service Consultant will contact you shortly to get more details of your query.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's replyOfficial
15 Feb 2025, 10:48Dear Lorraine Eiman
Following your phone conversation with our agent, we have successfully processed your authorisation
Your authorisation number is #471880
We apologise for any inconvenience this may have caused
Regards
Umvuzo Health
Following your phone conversation with our agent, we have successfully processed your authorisation
Your authorisation number is #471880
We apologise for any inconvenience this may have caused
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply15 Feb 2025, 10:48
Official
Dear Lorraine Eiman
Following your phone conversation with our agent, we have successfully processed your authorisation
Your authorisation number is #471880
We apologise for any inconvenience this may have caused
Regards
Umvuzo Health
Following your phone conversation with our agent, we have successfully processed your authorisation
Your authorisation number is #471880
We apologise for any inconvenience this may have caused
Regards
Umvuzo Health
LE
Lorraine E's updateReviewer Update
17 Feb 2025, 15:42Can somebody from authentication please call me.
I called +*** whole day without any help
I called +*** whole day without any help
LE
Lorraine E's update17 Feb 2025, 15:42
Reviewer Update
Can somebody from authentication please call me.
I called +*** whole day without any help
I called +*** whole day without any help
Umvuzo Health Medical Scheme's replyOfficial
17 Feb 2025, 18:39Dear Lorraine Eiman
Our clinical consultant has confirmed that you spoke with her at 16:35, and she provided you with authorization number #472284 for your follow-up visit scheduled for February 18, 2025.
Regards
Umvuzo Health
Our clinical consultant has confirmed that you spoke with her at 16:35, and she provided you with authorization number #472284 for your follow-up visit scheduled for February 18, 2025.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply17 Feb 2025, 18:39
Official
Dear Lorraine Eiman
Our clinical consultant has confirmed that you spoke with her at 16:35, and she provided you with authorization number #472284 for your follow-up visit scheduled for February 18, 2025.
Regards
Umvuzo Health
Our clinical consultant has confirmed that you spoke with her at 16:35, and she provided you with authorization number #472284 for your follow-up visit scheduled for February 18, 2025.
Regards
Umvuzo Health