TERRIBLE CUSTOMER SERVICE

<p>a very TERRIBLE SERVICE I received Saturday night, 04 February 2017 at Umuzi Lodge this past weekend while booked there. Their website says Excellent & Prompt Service, All Bookings are Secure but I DID NOT get ANY OF THAT when I reported that our chalet got broken into and my handbag got ******, which had my cellphone, my tablet, my purse that has my money, which I had to use to pay for my nephews school fees, my bank cards, my work access card, my cosmetic bag, some of my toiletry, my 2 pairs of prescription glasses, mind you I depend on my prescription glasses on a daily, <br />3 pairs of sunglasses were also in my handbag and my house keys.</p> <p>Where do I even begin to replace all these items..</p> <p>I could not get any sleep that night as I DID NOT FEEL SAVE AT ALL</p> <p>If anyone can break in our chalets and ***** from us, anything is possible and worst things can happen as UMUZI LODGE IS NOT SAVE AND SECURE AT ALL AND THEY DO NOT TAKE CARE OF THEIR GUESTS, NO CUSTOMER SERVICE whatsoever</p> <p>When I reported this to the reception immediately when I discovered this tragedy I was not taken seriously at all and nor did I get any support from them, INSTEAD I was told that the MANAGER IS NOT ON DUTY therefore they cannot help me with that, and that I in the meantime have to wait for the manager to come back from the weekend on Monday, AND BY MONDAY I HAVE to be back in Johannesburg as I am based in Johannesburg, I advised the lady at the reception but she could not be bothered.</p> <p>Sunday morning, 05 February 2017 before I checked out, I had to be the one to go back to the reception area to follow on my case, because no one from Umuzi Lodge bothered to follow up with me or to keep me on the loop as to what they are doing on their side to COMPENSATE ME FOR MY LOSS, only to find another person at the reception and she had NO IDEA what im talking about and I was forced to repeat myself and THAT FRUSTRATED ME EVEN MORE and that shows how little they care about their guests, its pethatic.</p> <p>This morning once again, 06 February 2017, I had to call them to follow up AGAIN, again I have to be the one always calling them, because no one bothers to do so, when I called this morning I spoke to a lady called Jabulile at the reception, who also had NO IDEA about my issue and I had to once again repeat my story to a third person now, STILL NO SOLUTION, as im still told the manager is STILL NOT IN.<br />I called in the morning and it is almost 12 pm noon now, and I still have not heard anything from Umuzi Lodge . No feedback from the supposed General Manager as of yet.</p> <p>What kind of service is that??????????</p>