Umnotho We Afrika House *******!

In April 2025 I received an invite to a Wedding in Bronkhurstpruit. Due to the distance from home I decided to book accommodation near the wedding as soon as possible. Using Booking.com, I booked 2x Rooms with Umnotho We Afrika House, and received booking confirmation mails from Booking.com. On the 27th May I paid for the Accommodation with a credit card via the Booking.com platform a total of R900.00 for 2 rooms and 1 night. On the 13 August i made a request for early check in from 2pm to 1pm. My request was accepted, no problem.

On the 11Oct I arrived at the property to check in as scheduled to find the place locked up and quiet. A man named Philmore came to the gate to assist, i explained we're there to check in and he was visibly confused. He contacted the owners and they claimed they didn't know what I was talking about and wanted proof of the booking which i provided. They then claimed I hadn't paid and wanted proof, which I had provided as well. From there I couldnt get any answers from them, What is going on? Can we check in? I want a refund? Nothing. Philmore provided me with their contact info and I tried calling myself, they refused to answer my calls, but they were responding to Philmore on whatsapp. Deliberately ignoring like ***ards.

I had no choice but to leave the property at 2pm to make it to the wedding on time. I still have no answers, no response or feedback from the property on a refund, not an apology, nothing.