1 reviews | Active since Mar 2023
A *******!
WARNING: THE OWNER (HENNIE) IS SELLING THIS BUSINESS, WHICH IS WHY IT IS CHAOS THERE!
First the good stuff: the guides tried their best and the scenery is fanatasic.
The bad stuff: sales and operations are not taking responsibility and blaming each other. We were told that vegans are catered for by sales and ended up taking all my own supplies, because operations were not told that there will be vegan on the trip. Sales says they informed operations. I was told that we would get a refund for taking our own food by the owner. To date 2 months later, the owner stopped responding and no refund. Then the river was in flood, which is fine, BUT that means you only on the river for 3 hours per day. Nobody informed us of this problem BEFORE we set off. Then when it became obivious that we either finish our trip way faster than advertised or just row a few hours and then camp the rest of the day (not really a rafting trip hey), we elected to finish a day earlier as it was super hot in December. Operations then took a day to come and fetch us at the end point. Apparently the 1 hour trip took 4 hours due to border problems. That was straight lies - took us 1.5 hours back AND everybody at the border knows the company so where did the problems come from? At the camp we heard that they left late to come and get us.
DON'T BOOK WITH THEM AS THEY DO NOT CARE ABOUT THEIR CLIENTS AT THIS STAGE.
