No Refund on Cancellation

My Husband had a job in Umkomaas. I booked at Umkomaas Guest House, but on arrival my husband realized that the accommodation was inside the house and he did not want to disturb the people living there as they start working at 5 in the morning. He booked at the Dive Centre. I phoned Mick advising him of the cancellation which he said he will make a plan for the refund. Over a week has past I have send numerous sms's requesting on advising of the refund. When he requested payment it was done within 5 minutes which he said that he has never had such quick response and thanked me. Today on the 8th September I finally got hold of him again and asked about the refund. His reply was that if you cancel within 7 days no refund, that is his policy. I asked him where that is stipulated as this is not on any of his mails or invoice. So I don't expect a refund from them but I will not recommend to stay there either as clauses should be told of before booking is done. I do sincerely hope that the 2500 rand will make Mick feel better of himself. Because usually any cancellation only has a fee which I was more than willing to pay.