Samsung repair centre's

To give these guys a star is a lie because they don't deserve the star. they are listed as Samsung's repair centre so i thought they would be good but i regret ever going to their store and i don't understand why Samsung has them on their website. I took my phone (Sumsung Flip 4) in for assessment as the screen had a dent and after realizing that they were being funny with the quote i asked them to not continue with the repair as i was going to try another center on Samsung's website. upon collecting the phone it was i a worse condition (they had i damaged it and now back (top and bottom) part of the phone was/is loose) . i then reached out to samsung who instructed me to take the phone back to the guys so they can fix the damage the have done because they (samsung) can't really help me with anything (which is what i don't understand because these guys are listed on their website as their repair centre). We (my partner and i ) took the phone back and they promised to call at the end of the day which they didn't do so a week later my Partner went and spoke to these guys and they were very rude to him even asked him to leave the premises which he refused to do because they still had the phone with them. They **** about sending emails, alleged we wanted them to fixed the phone for free (probably because we are black so they think we can't afford to pay for the repairs). After some time promised to fix their damage and send it back to me, which they did the next day however they hadn't fixed the damage they had done to the phone. I explained to the guy who delivered the phone i cannot sign for receipt of the phone as they haven't fixed the damage they made to the phone every worse now had a stretches' on the top part, the guy told me "no that's because in order to get to the screen we have to open the phone from the back so they probably didn't glue it on properly" so i asked him to take it back so they can glue it back properly. this was last week Thursday until today i haven't heard from the company or Samsung.

I lodged a case with Samsung and thought they would assist me with this mess however since they told me to take the phone back to these guys and stated they can't assist me with anything else apart from telling me to take the phone back to these guys i am highly disappointed the serves especially because they claim to have investigated the matter which is why they said to take the phone back. But now i'm left extremely inconvenienced and frustrated because i have important documents i'm unable to access.

Samsung has left me to deal with their unprofessional, rude, undermining and maybe ******( based on the treatment my partner got) service provider, who is not co-corporative and clearing to willing to fix the mess they have created. This matter has gone on for long enough from the 12 Feb until today for samsung and it's repair centre to fix this.