Say no to Umkhaya LTSM

I was given a list of books in October 2020 from my son's school to purchase for 2021. The books were purchased and paid for the same day the school requested it. Firstly no feedback was provided to me from Umkhaya LTSM. I had to continuously follow up with them myself - pathetic customer service. One time I even called them to request feedback and I was told to call back as they are busy. My reply was that I couldn't call back and required feedback immediately and was told by a rude reception lady "Howa yoh" AGAIN pathetic customer service. In December I was contacted and told that the books have been ordered however I needed to pay more as the price had increased. I checked their website and the price was still the same, they hadn't updated their website with any prices. 4 January 2020 I was contacted again requesting money. I advised that I would not be paying additional funds as when the books were purchased in October 2020, I paid the amount on their website. I was then sent an email from Umkhaya requesting my banking details so that they could refund me my full amount. I called them and explained to them that as a consumer how can I pay them extra for something when I paid the amount that reflected on their website. They told me they would investigate and get back to me. Today, 5 January 2021, I receive a call from the apparent owner of Umkhaya who was extremely rude and abrupt. Advising me that the fault does not lie with them. He blatantly informed me that's its not his fault that their website was not updated with the correct amount and that he would not send me any books if I did not make the payment they are requesting.

As a consumer are businesses allowed to request extra payments on goods supp**** to customers after they provided a specific amount???

This type of attitude is pathetic and disgraceful coming from a small business who supplies books to schools. At the end of the day it's the principle behind the matter. As told by the gentleman who contacted me on the 5 January 2021, it's not his problem if the price went up even though their website showed another price.

Hopefully in future I will not have to deal with Umkhaya again.

Disappointed Client