No spare keys 1 year later

I bought a 1 year old Kia Rio sedan and took delivery 01 September 2016. It didn't have spare keys as that was still at Kia. The saleman did request for the keys and a key was delivered a few weeks later, but it wasn't for my car. I waited and checked and waited and checked and no spare key was received. This now went into 2017. The salesman informed me that he had left the franchise and that I could contact the Used sales manager, Kayson. I phoned and chatted with Kayson and sent the particulars of the car via email. I have been sending emails and phoning, but I have received zero feedback. There was also a fault on the car, but that is a seperate issue and is being resolved via Kia Durban. I wonder if I need to ask Kia in Korea for the spare key?