Umhlanga Holiday Rentals
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Umhlanga Holiday Rentals
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHI
Hamish I
1 reviews | Active since Feb 2026
18 Feb 2026, 18:00
Very bad customer service from Umhlanga Holiday Rentals - Avoid
I made a reservation for 5 nights via booking.com. Umhlanga Holiday Rentals then contacted me to say the payment did not go through so I did an EFT directly to them. Mistake number 1. Thereafter when I contacted booking.com to amend the booking (as my international guest's flight was changed) I was told to deal directly with Umhlanga Holiday Rentals. I reached out to them on Tuesday to ask if the 5 day booking could be split into 4 parts, each 2 nights (so they score a night) but they would not hear of it. On Wednesday I was informed it was too close to check-in (Friday) hence no refund or amendments. This is low season in Umhlanga, I know I am resident local and I run a business in the area. Umhlanga Holiday Rentals would not bend or assist in any way shape or form. I understand Terms & Conditions but I also know a major institution like Nambiti Private Game Reserve happily accommodated me in the same time frame with excellent service. South Africans are famed for their friendliness and customer service, I feel sad that Umhlanga Holiday Rentals has let down my home town so badly. I am disclosing that I will post the same message on all local forums.
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|Replies (1)HI
Hamish I
1 reviews | Active since Feb 2026
18 Feb 2026, 18:00
Very bad customer service from Umhlanga Holiday Rentals - Avoid
I made a reservation for 5 nights via booking.com. Umhlanga Holiday Rentals then contacted me to say the payment did not go through so I did an EFT directly to them. Mistake number 1. Thereafter when I contacted booking.com to amend the booking (as my international guest's flight was changed) I was told to deal directly with Umhlanga Holiday Rentals. I reached out to them on Tuesday to ask if the 5 day booking could be split into 4 parts, each 2 nights (so they score a night) but they would not hear of it. On Wednesday I was informed it was too close to check-in (Friday) hence no refund or amendments. This is low season in Umhlanga, I know I am resident local and I run a business in the area. Umhlanga Holiday Rentals would not bend or assist in any way shape or form. I understand Terms & Conditions but I also know a major institution like Nambiti Private Game Reserve happily accommodated me in the same time frame with excellent service. South Africans are famed for their friendliness and customer service, I feel sad that Umhlanga Holiday Rentals has let down my home town so badly. I am disclosing that I will post the same message on all local forums.
0
Replies (1)TP
Tahna P
1 reviews | Active since Dec 2013
19 Nov 2025, 12:00
BE CAREFUL! Accomodation ****!
Be careful! Booked through bookings.com at one of their properties and paid upfront for 4 nights, arrived the first night to an unsafe, mouldy and dirty property! Walls had mould, door didn’t lock and my kids feet were black from filth. Towels stained, blinds probably never been cleaned. I complained and they came in and then offered me x2 other properties which were not what we wanted or what we initially paid for. They told me a refund wouldn’t be an issue- only to refuse bookings.com to refund. Now they telling me I’m harassing them after trying to contact and having them ignore all my calls! I must remember the POPI act yet they are ****ming me. We arrived at the property to make sure all our belongings were out and there was a team of cleaners and contractors inside! But we are still paying for this property? We handed over the keys after one night stay, I said I would pay for the one night I stayed there but I want a refund for the other 3 and they refuse.
Helpful (0)
|Replies (0)TP
Tahna P
1 reviews | Active since Dec 2013
19 Nov 2025, 12:00
BE CAREFUL! Accomodation ****!
Be careful! Booked through bookings.com at one of their properties and paid upfront for 4 nights, arrived the first night to an unsafe, mouldy and dirty property! Walls had mould, door didn’t lock and my kids feet were black from filth. Towels stained, blinds probably never been cleaned. I complained and they came in and then offered me x2 other properties which were not what we wanted or what we initially paid for. They told me a refund wouldn’t be an issue- only to refuse bookings.com to refund. Now they telling me I’m harassing them after trying to contact and having them ignore all my calls! I must remember the POPI act yet they are ****ming me. We arrived at the property to make sure all our belongings were out and there was a team of cleaners and contractors inside! But we are still paying for this property? We handed over the keys after one night stay, I said I would pay for the one night I stayed there but I want a refund for the other 3 and they refuse.
0
Replies (0)