Umhlanga Cabanas - Refund policy **********!

I MADE A BOOKING ON BOOKING.COM - FREE CANCELLATION FOR 24 HOURS. PAYMENT WAS DEDUCTED IMMIDIATLY UPON BOOKING. I CANCELLED WELL WITHIN THAT PERIOD AND RECEIVED A CONFIRMATION EMAIL THAT THERE WOULD BE A FREE CANCELLATION. I'VE SINCE BEEN TOLD THAT I WOULD ONLY BE REFUNDED 7 - 14 WORKING DAYS AFTER CANCELLATION. THIS IS TANTIMOUNT TO *****!