SUBMISSIONS ASSISTANCE

continuously tried to submit claim of IOD online. the provided guidelines are short of information on certain attributes. contacted the call centre and was told many employees are not trained for this service. sat on the call for 30 minutes only to be put on hold and left hanging for a remaining 15minutes.

why would these services be created and have such a pathetic outcome. is it not logic for a service to be created and have the relevant assistance available when required.

why does this ends up in a money making scheme where I conveniently received a email stating should I require training on the system i can be provided at a cost of R100.00

is this a way the compensation fund are trying to ***** the fund payers.