Withholding our deposit without reason

Firstly we booked accommodation through them. No one confirmed where to go or where to collect the keys as the office was closed.<br> Eventually called the emergency number. The lady that answered that obviously works for them was just a disgusted as we were by their bad service and actually requested that we send an e-mail complaining. Anyway it only gets worse. Once we arrived at Conzumel where we were staying it was disgusting and I actually wanted to turn around and leave. They don't put I. Their description that the building feels like a brotherl I the middle of Hilbrow.<br> <br> Anyway we see that there are only 3 mugs for a place that accommodates 4 people be all the cutlery etc is dirty and old. All we make during our stay is coffee and we make sure to wash those dishes.<br> <br> The. All of a sudden 2 days after we have checked out we get an e-mail to du that apparently we left the stove on and the cleaning lady saw this and now we aren't getting our deposit refunded.<br> <br> Seriously, we didn't even use the stove, not once. Seems like they try any opportunity to take advantage of clients and to keep their deposit. I will not let this happen as we deserve out money back!!!!