Umdloti letting staff hurl abuse at their customer

Umdloti letting messed up my booking and booked me from the 10th August to the 17th August when I had requested a booking from the 7th to the 17th August. When I politely asked Angela what was happening to make a plan for us, she hurled abuse at me. David claimed that Umdloti letting expressly informed me that they didn't have any accommodation from the 7th to the 9th but this is a blatant lie. We were booked in a unit that had just come in and wasn't ready for letting and the washing machine didn't work. They claim that they told me upfront but only informed me when I arrived at their offices to collect the key for our accommodation. After we left, Umdloti letting accused us of *****ing a scatter cushion from the flat and we would have to pay for a blind that fell down due to a poor installation. We knocked a vase over which we said we would gladly pay for. Umdloti letting said they would be charging R400 per hour to source a new vase and that our deposit would not be refunded. After giving clear instructions for them not charge my credit card, they went ahead and charged it anyway and we have had to report a case of ***** with our bank.