Umbro SA is a ****!!

I ordered Swallows FC jersey on the 21st December and they said the order will be dispatched on the 08th January 2024. Even on this they haven't sent my parcel. I sent them countless emails to enquire, but they didn't even bother to reply my emails. This is so disappointing for a big company like Umbro to do this to their clients. I want my refund, but hey are not replying my emails.